Supplier FAQs
New Supplier Process
A Supplier/Company that does not have a current Wal-Mart or Sam's Club Supplier Number A supplier may access the Online Product Submission (OPS) through the website (Internet Explorer only) http://www.walmartstores.com. Click on Supplier tab - Proposal Packet - Online Product Submission - Online Product Submission, fill out submission form and be sure UPC (GS1) and picture are completed. - Supplier should retain their Identification Number from the online product submission for future reference, if status verification is needed. This online product submission will be forwarded to the buyer, if all information is complete.
- If not complete, the supplier will receive an email rejecting the online product submission.
- Once the buyer reviews the online product submission, the supplier will receive an email either rejecting the online product submission or requesting the supplier to use the link provided to complete the questionnaire and purchase the D&B (SER) report with a credit card.
- Following the submission of this questionnaire, the supplier will receive an email giving a user ID and password for retail link.
- After the buyer reviews this questionnaire, the supplier will receive an email granting the vendor agreement. The supplier will complete and sign the vendor agreement by clicking the ACCEPT button. This will start the approval process.
- Supplier should monitor the process by clicking on pending agreements, view approval status.
- Should the agreement be put on HOLD by an approval group, the supplier will need to make the corrections and click on the ACCEPT button to approve their corrections.
- When all four approvals groups, buyer, DMM and GMM signoffs are complete the vendor number will be updated to the host system and available for the buyer to build the item file. Supplier and buyer will receive an email giving the approved vendor number and the acknowledgment that the vendor agreement is complete and ready for the buyer to build the item file.
- Supplier will then need to contact Retail Link for EDI setup after receiving their approved nine digit vendor number. Call: (479-273-8888 and follow the prompts) (EDI cannot be started without the approved vendor number)
- Buyer will request a Form 33 (item set up form) so the item file may be built for the items to be purchased.
- After the item file has been built, your buyer will follow up with any questions you may have.
What is a Dun & Bradstreet?A. D&B (Supplier Evaluation Report, SER) is a financial report that is given by "Dun & Bradstreet" to the requesting supplier company showing their Risk Rating of 1 - 9 and other information concerning the requesting company. Please have your D&B information up to date before submitting your application (a risk rating of 7, 8 or 9 will not be considered). A credit card to pay for the D&B report will be required. In order for your application to be submitted, you must purchase this D&B report when prompted. If you have any questions please call (866) 815-2749. This report (SER) is required to be purchased by the supplier in order to process the questionnaire to Wal-Mart/Sam's Club Supplier needs to contact D&B to give information for this report (SER) to be established before filling out the questionnaire. D&B will ask questions and a fee will be charged by D&B to establish this report (SER). Call 866-815-2749. When filling out the online questionnaire for WM or Sam's, the screen will request your credit card number, which will enable you to purchase the Supplier Evaluation Report for $75. The SER will attach to the questionnaire for submission to Wal-Mart/ Sam's Club. If this report is not available/or does not attach, the questionnaire will not process and you will have to complete the questionnaire again after the report becomes available. About the User ID and Password?A user ID and password are required for a supplier to be able to access the Wal-Mart/Sam's Club computer information system called Retail Link. After submitting the long form questionnaire and purchasing a D&B report, a supplier will receive a user ID and password via email, and can then complete the initial vendor agreement through Retail Link. After receiving the approved vendor number, suppliers can also access information concerning supplier sales and reports through the retail link system. For information on how to use Retail link check the following: Classes and online training: GET SUPPORT>> TRAINING; for Retail Link User Groups: GET SUPPORT >> USER COMMUNITY The user ID and password are the security that is needed to access retail link, and they should not be shared with anyone. Additional user IDs are available upon request. A new supplier will receive an e-mail from Retail Link giving them a user ID and password that will be used to access the supplier agreement in Retail Link if supplier agreement is initiated. An existing supplier can obtain a user ID and password by calling 479-273-8888 and following the prompts. Existing Supplier needing New Department/Sequence Number
How to get a New Department/Sequence number?Two Options:
1. A supplier with an existing supplier number should go into Retail Link using their user Id and password. They should click on the Do my work tab/Online Supplier Agreement/New Questionnaire and complete the questionnaire. The supplier should purchase the D&B-(SER) (if systems asks supplier to do so) and then click on submit.
--or--
2. A buyer sends the supplier a New Department/Sequence Questionnaire, which the supplier may access from the Online Agreement home page. Click on New Department/Sequence and complete the questionnaire. Update/submit. Process may be started by either option above. Renewal Agreement Process
How is a renewal agreement started?A renewal agreement may only be accessed by the supplier when the buyer initiates the desired supplier agreement by department and sequence number (by 9 digit number) under the Upcoming Renewal Agreements heading. Only the supplier can make changes to the supplier Agreement. The supplier accesses the renewal agreement by going into Retail Link, “Do my Work,” “Online Supplier Agreement,” “Renewal Agreement.” The supplier then ppens the nine-digit number and fills out the agreement and clicks on the “Accept” button to approve the agreement. The agreement then moves to Pending Agreements. The supplier can monitor the approval process by clicking on View Approval Status. When the process is complete, the agreement will move into Current Agreements which means the agreement is in effect for all transactions. Status Questions
What is the status of my supplier agreement?
Suppliers can review the status of their supplier agreement once they have signed the agreement (by hitting the ACCEPT button at the end of the supplier agreement) and it has moved into Pending Agreement on Retail Link's home page. Supplier may go into Retail Link, (user ID and password), Do My Work/Online Supplier Agreement/Pending Agreement/View Approval Status. All four approval groups have to be in approval status prior to buyers, DMM and GMM signoff completed. The vendor agreement that is complete and ready for use will be listed under current agreement status. When reviewing agreement status suppliers should go into Pending Agreement/View Approval Status. If any of the approval groups are on “hold,” click on the name of the department and view the reason for hold to see what needs to be done to fix the agreement. After fixing the error, click on the ACCEPT button to approve corrections. The agreement will then continue forward in the approval process. How to Make Corrections to Supplier agreement How to Make Corrections to Supplier agreementGo into Retail Link/ Do My work/Online Supplier Agreement/Pending Agreement and clicks on No Number Assigned, or the number in the first column. This opens the vendor agreement for making corrections.
After changes are complete, click on the ACCEPT button at the end of the Supplier Agreement to accept changes. (If ACCEPT is not clicked, the online process cannot continue.) The buyer may see the changes as soon as the supplier hits the ACCEPT button by clicking on the REFRESH button. An Agreement should not be REJECTED if only a change is needed (if rejected at this point, the supplier agreement will have to be restarted from the beginning) . Procedure for making a correction: Buyer calls the supplier and requests change(s), Supplier makes change(s) and clicks ACCEPT button making change(s) complete. Buyer views change(s) by clicking on the REFRESH button. The supplier agreement will then go back to the Approval Group the change affected and the change is approved by that group, process continues, and supplier agreement is complete/finalized when 9-digit number is seen in CURRENT AGREEMENTS. What does Pending, Hold, and Approval mean in the View Approval Status?A. PENDING means the approving department has not yet looked at the agreement. If pending status remains for more than 48 hours, a supplier should call their buyer and request the buyer to find out why that department has not processed the agreement. HOLD means there is something wrong with the way the agreement has been filled out and the supplier should click on the name of the department and read the reason for the hold status. The supplier should fix the error and click on ACCEPT at the end of the supplier agreement to accept the changes. APPROVED means the approval department has approved the agreement. Completed Supplier Agreement
Supplier's copy of the signed supplier agreement.Supplier's copy is under CURRENT AGREEMENTS on the online home page. This online process prevents us from having to use paper, therefore no paper copies will be sent to the supplier. The supplier can view the completed supplier agreement at any time under Current Agreements. If the Supplier wants a copy, printing is available under Current Agreement.
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