Open Door
The door is always open.
At Wal-Mart, our management believes open communication is critical to understanding and meeting our associates’ and our customers’ needs. Through our “open door” policy, associates are free to share suggestions, ideas, and voice concerns. Whether it’s help with a problem, guidance or direction, or simply getting an answer to a question.
Associates can trust and rely on the open door.
This means that managers will treat all discussions fairly, with an open mind, and without bias. They’ll maintain complete confidentially, whenever it’s possible. They’ll work with you to mutually resolve any issues or problems you may have.
It’s one of the most important parts of our culture.
We’re all part of the same family —the Wal-Mart family. And like family, we care. The open door has helped solve some of our biggest problems, and its generated some of our greatest ideas.
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